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Our Commitment to Excellence: Positive Patient Experiences
At UConn Health, our actions align with our commitment to elevating the experience for our patients and their families, our colleagues, and the communities we serve throughout Connecticut. We want our patients to have the best care experience possible, providing quality and patient-centered care to foster a safe, healing, and respectful environment. The Office of Patient Experience supports and collaborates with patients, their families, and our care teams to implement best practices for patient experience.
We offer a complete range of medical and dental services, including preventative care, specialty care, and emergency care.
Patient Feedback
We love hearing from our patients about their healthcare experience. Our patient experience team at Patient Relations gathers feedback across every touch point to better understand your values and needs as a UConn Health patient. Feedback is collected through compliments, social media comments, and patient surveys.
Share Your Patient Experience
Consider sharing feedback on your exceptional patient experiences. Compliments are shared with the individual mentioned, their manager, and senior leaders of the hospital.
24/7 Interpreter Services
UConn Health provides qualified medical interpreters to patients and families who want to receive health information in a language other than English, including certified American Sign Language interpreters for deaf or hard-of-hearing patients.
Interpreters are available free of charge 24 hours a day, seven days a week.
As a part of our commitment to provide a positive patient experience for everyone, we strive to offer unrestricted communication in your preferred language and encourage you to be an active, involved, and informed participant throughout all aspects of your care. Interpreters may be provided in person, over the phone, or via remote video interpretation to ensure support for over 300 languages. Our technology provides access to American Sign Language interpreters 24 hours a day, 7 days a week.
Additionally, interpreters can assist with patient telephone calls for medical and nonmedical issues (e.g., medication refills, urgent visits, billing, financial services, appointment scheduling, etc.).
Requesting an Interpreter
- Same-Day Requests – When you arrive at the hospital, notify a healthcare provider that an interpreter is needed.
- Future Requests – When you use our computerized scheduling system to schedule an appointment, notify the scheduler that an interpreter is needed.
Non-Discrimination Policy Statement
UConn Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex.
Award-Winning Experience
We received Healthgrades’ 2023 Outstanding Patient Experience Award, recognizing UConn Health among the top 10% of hospitals in patient experience nationwide.
Our Full List of Awards.
Meet Your Patient Experience Team
The patient experience team at Patient Relations consists of representatives, post-discharge nurses, guest services, and interpreters. Meet our team and see how we can help enhance your patient experience.
Patient Rights & Responsibilities
At UConn Health, we encourage you to be an active, involved, and informed participant in your care. To promote safety, mutual understanding, and respect, review the Patient Rights & Responsibilities of patients and patient representatives.